Warranty Terms

Prices and Validity:

 

Prices quoted are including GST and are subject to changes in taxation (if any). This quote is valid for 15 days from the date of quotation.

 

Delivery and Installation:

 

The material will be dispatched and installation will commence, once the client has cleared the amount payable as per the final agreed quote. A minimum of 2 weeks is required for the readiness of material, after receipt of payment. (Material is configured and programmed for your site, only upon confirmation of order and receipt of payment).

 

Payment and Delivery Terms:

 

For an order to be confirmed, a 50% advance payment has to be made. The remaining 50% (balance amount) needs to be paid in full before we can commence the installation at the site. Please note that delays in payment can delay timely material allocation and configuration, and Dreams Smart Home will not be responsible for the same.

 

General Terms:

 

The Dreams Smart Home system and this project engagement is subject to standard Force Majeure conditions. Once an order is confirmed, the same cannot be canceled. In case of cancellation, the company will retain 50% of the advance received and refund the balance amount. This quotation has been prepared on the basis of the site inspection / electrical diagram shared with Dreams Smart Home. The same may be considered as indicative only. These quantities may change during installation, due to site-specific reasons and requirements. All disputes are subject to Gujarat Jurisdiction.

 

Site Readiness Requirements:

A separate site readiness checklist will be provided by Dreams Smart Home, upon confirmation of this order. The Dreams Smart Home Smart Devices can be installed, once the client/client supervisory team has ensured compliance with said checklist. Any change in site conditions (electrical plan | lighting plan | curtain or windows | air conditioning | media, etc), needs to be informed to Dreams Smart Home, as the same may have a material impact on the quoted value as well as the site installation requirements and complexity

 

Support and Warranty:

 

All Dreams Smart Home products are backed by a 2-year replacement warranty against manufacturing defects, from the date of installation. All LED drivers will be backed by a one-year replacement warranty against manufacturing defects, from the date of installations 3rd party products (if any), will be covered by standard warranty terms as defined by the respective parties.

 

Maintenance Support beyond Warranty Period:

 

At the end of the 2-year replacement warranty period, the company offers a comprehensive support program. For the next 3 years, the client can extend the replacement warranty coverage by paying a 7% annual maintenance fee each year (calculated on the final bill value of the installed system) Thereafter, paid support is provided for an additional period of 5 years, on a service + material basis (Rs. 500 per service call, materials at actuals if needed).

 

Warranty coverage exclusions:

 

Damages arising during transport, relocation, accident, misuse, and/or negligence by the client or his representatives. Deliberate or willful damage and/or physical abuse of any product. Damage arising out of the fire, flood, natural disaster, Force Majeure, etc. Damage arising out of any alteration, relocation, repair, or fixing work performed by any personnel, not formally authorized by the company. Damages arising out of unstable site conditions.

 

How to Contact Us:

We value your opinions. Should you have questions or comments related to this Privacy Statement, please email our privacy team at info@dreamssmarthome.in, alternatively, write to: DREAMS THIRD EYE INNOVATIVE (OPC) PRIVATE LIMITED, A-202 NILKANTH RESIDENCY,NEAR MAHENDRA BROTHERS OPP OM PARTY PLOT, GANDEVI ROAD,JAMALPUR NAVSARI, GUJARAT - 396445. INDIA

 

Updates to this Dreams Smart Home Privacy Statement

 

We may update this Privacy Statement from time to time. If we modify our Privacy Statement, we will post the revised version here, with an updated revision date. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Statement, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and abide by them.